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First Steps Into Management & Leadership

Duration: 2 Days

Division: Management Development

Course code: CAT/FSML/001

Venues: Derby or Customer's Own Site (or 3rd party venue by arrangement)

Who Should Attend

Aimed at First Line Managers, Team Leaders and Supervisors. This course is designed for new/existing Managers who wish to develop or improve their core management skills

Objectives

• State the key skills of a successful manager and team leader
• Identify own management style and how it impacts on others
• Recognise individual strengths to help manage teams more effectively
• Describe effective communication and how and where it should be used at work
• Explain the key principles of effective self and time management and how they can be applied at work
• Explain and demonstrate how to motivate individual team members
• Handle potentially difficult business issues professionally and create positive outcomes
• Describe effective performance management - what it is and how it can be applied to benefit the individual and the business
• Define ‘team leadership' and use a range of tools and techniques to motivate the team to achieve success
• Create a Personal Action Plan to implement on return to work

Content

• The difference between managing, operating, leading and management styles
• Core competencies required by Managers
• Effective communication - including verbal and listening skills
• Motivation - what motivates the individual/team, what motivational tools can be used and when to use them
• Delegation - how to make delegation work for the individual, you and the business
• Team building/leadership -highlighting what ‘good team leadership looks like' and why effective teamwork builds a successful team
• Classical self and time management techniques - finding the ones that suit you and how and when to use them
• Performance management - what it is and how it can be used to improve the skills and motivation of team members
• Handling difficult issues - decision making and problem solving in action

Learning Approach

The course is highly participative and delegates will build a Managers Toolkit that will become an invaluable reference as for them as they progress their management career.

Features

Pre-course, delegates will be asked to complete some preparatory activity (profiling questionnaire and brief reading).
Post-course, delegates will be expected to apply their management/leadership skills within their own team.