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Leading & Managing Change

Duration: 1 Day

Division: Management Development

Course code: CAT/LMC/001

Venues: Derby or Customer's Own Site (or 3rd party venue by arrangement)

Who Should Attend

Aimed at Mid-level Managers. This course is designed for existing Managers who need to understand change and what they can do to ensure their team respond positively to changes that arise in the business

Objectives

• Explain the change curve and the different emotions that people go through when facing change
• State the Three ‘M's' and Four ‘E's' of change and how to apply them
• Explain how to respond positively to the fears/issues raised by team members as a result of changes to business operations
• Identify strategies to effectively deal with and support change
• State the key motivators that encourage people to accept change
• Demonstrate the use of creative thinking techniques that will help promote a change culture in the company
• Define the management skills and techniques that are essential during times of change
• Define ‘continuous improvement' and explain how it can be used to maintain the momentum of change
• Create an Action Plan for change CONTENT
• The Change Process/Change Roller Coaster - the effect change has on people and how to recognise it
• The three ‘M's of change
• The four ‘E's of Change
• Ways of establishing ‘where we are now' - what needs to change!
• The importance of open and effective communication and the possible ‘barriers to change'
• Where we want to be' - creative thinking techniques and the means of evaluating potential changes and new ideas
• Critical Success Factors and Key Performance Indicators necessary to implement change
• How to get there - focusing on the key management skills of effective leadership, motivation and team building during times of change
• Continuous improvement' and the importance of building on the success of change

Learning Approach

The course is highly participative and delegates will draw on their own experiences of change to respond to scenarios presented to them through the course.

Features

Pre-course, delegates will be asked to review the changes that have affected them over the last 10 years - both from a business perspective and outside work. They will consider how they handled the change(s) and what with the benefit of hindsight, they would have done differently.
Post-course, delegates will be asked to implement (within eight weeks of attending the course) the Change Action Plan they created on the course.